SHIPPING, RETURNS & REFUNDS

Shipping, Returns & Refund Policy

Effective: 26 July 2025

Shipping Information

We deliver all orders using door-to-door courier or Pudo locker-to-locker services. Shipping costs are calculated automatically at checkout based on product weight and delivery location.

Shipping timeframes:

  • Durban area: 1–2 working days
  • Major cities: 3–4 working days
  • Outlying towns: 5–7 working days

Delivery times may vary depending on your location and order size. If a product has a special lead time (e.g. made-to-order), it will be stated on the product page.

Returns & Exchanges

We want you to be happy with your purchase. If there is an issue with your order or product, please contact us within 7 days of receiving your order and we’ll gladly assist.

If the item is defective, damaged, or faulty:

  • We will cover the cost of collection and inspect the product
  • If the fault is confirmed and within the warranty period, you can choose between a repair, replacement, or full refund, in accordance with the Consumer Protection Act

If you simply change your mind:

  • Returns are allowed within 7 calendar days of delivery (as per the CPA’s “cooling-off” period for online purchases)
  • Items must be unused, in original condition, and in original packaging
  • Return shipping is at your own cost
  • Once we’ve received and inspected the item, a refund will be issued (less shipping, if applicable)

Exclusions: We cannot accept returns on used, custom-made, or clearance items unless they are defective.

Refunds

Approved refunds will be processed using the same payment method used at checkout (e.g. credit card, EFT, etc.).

Please note:

  • Credit card refunds may take up to 7 working days to reflect
  • Refunds will only be issued once returned items have been received and inspected

If you believe your refund is delayed or incorrect, please email us at dylan@beehappysa.co.za.

Warranty Information

Most of our products are built to last — but if something breaks under normal use during the warranty period of 6 months, we will repair, replace, or refund as needed. Warranty coverage varies slightly by product and is noted on each item’s product page.


Questions?

For help with returns, exchanges, or warranties, please contact:

Dylan Stephens
BeeHappySA – Customer Support
📧 dylan@beehappysa.co.za