PRIVACY POLICY

Privacy Policy (POPIA-Compliant)

Last updated: 26 July 2025

BeeHappySA is a family-run business based in South Africa. We are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard it — in full compliance with the Protection of Personal Information Act (POPIA).

1. Who We Are

This website is operated by BeeHappy Beekeeping (Pty) Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to BeeHappy Beekeeping (Pty) Ltd. We act as the “Responsible Party” under POPIA.

Our appointed Information Officer:
Dylan Stephen
Email: dylan@beehappysa.co.za

2. What Personal Information We Collect

  • Contact Details – name, phone number, email address, delivery and billing address
  • Order Details – products purchased, order history, payment method (not card details)
  • Device Information – IP address, browser, time zone, cookies, site activity
  • Customer Support – any messages or feedback you send us
  • Marketing Preferences – if you subscribe to our newsletter or SMS list

3. Why We Collect Your Information

We collect and use personal information to:

  • Process and fulfill your orders
  • Communicate with you about your order or support queries
  • Send you marketing emails or SMS (if you’ve opted in)
  • Improve our website and customer experience
  • Detect fraud and ensure the security of our systems
  • Comply with legal and tax obligations

We do not sell or rent your personal information to third parties.

4. How We Share Your Information

We may share your data only when necessary and only with trusted providers:

  • Shopify (our ecommerce platform)
  • Payment gateways (e.g. PayFast, Yoco)
  • Shipping partners (e.g. courier companies)
  • Analytics tools (e.g. Facebook Pixel, Google Analytics)

These providers are required to keep your data secure and may only use it to perform services on our behalf.

We may also disclose information if legally required or to protect our business.

5. How We Store & Protect Your Data

Your data is stored securely on Shopify’s servers (which may be located internationally). We take reasonable steps to prevent loss, misuse, or unauthorised access to your personal information.

We only retain personal data for as long as necessary — either to complete transactions, comply with law, or handle support issues. Thereafter, it is deleted or anonymised.

6. Your Rights Under POPIA

As a South African customer, you have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Object to processing (including marketing)
  • Withdraw consent at any time
  • Lodge a complaint with the Information Regulator

To make any request, contact: dylan@beehappysa.co.za with subject line: POPIA Request

7. Marketing & Cookies

If you sign up to our newsletter or marketing list, we will occasionally send you updates, promotions or news. You can unsubscribe at any time using the link in our emails or by contacting us directly.

This site uses cookies to improve functionality and performance. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this policy to reflect changes in the law, our services, or technology. Any updates will appear here with a new “Last Updated” date.

9. Contact Us

If you have questions, requests, or concerns about your personal information or this policy, please reach out:

Information Officer: Dylan Stephens
📧 Email: dylan@beehappysa.co.za

✅ POPIA Summary:

This policy meets the 8 conditions for lawful processing under South African law:
Accountability • Processing Limitation • Purpose Specification • Further Processing • Information Quality • Openness • Security • Data Subject Participation